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What are my payment choices?
How do I find my product?
Do I have to pay sales tax?
When will my credit card be charged?
How do I navigate the site?
How do I contact you?
Do you ship to my country?
When will my order ship and what are my shipping charges?
What if I order more than one item?
What is the return policy?
I ordered a custom made Fielder Keepsakes Tea Set from you, can I still order additional items from Fielder Keepsakes from you?
We purchased the English bone china from Berta Hedstrom from you, can we order more items, even if we do not see the pattern now?


What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

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How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

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Do I have to pay sales tax?
You only have to pay sales tax if you are located in Pennsylvania.

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When will my credit card be charged?
Your credit card will be charged the day of your purchase.

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How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top right, and under Featured Categories. You may also type a keyword into the SEARCH box to quickly find a specific product or use the advance search for a more detailed capability. If you have any trouble locating a product, feel free to contact customer service for assistance.

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How do I contact you?
You may contact us from any product by clicking on the "Ask seller a question" link. We try to answer all emails within the same day and no longer than 24 hours

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Do you ship to my country?
On any product you will find the USPS Calculated shipping charges. If you click on the "Click here to check" link, a list of Countries will be displayed. If your country is not listed, please contact us and we will be happy to update the list to contain your country. Any customs duties, taxes, or brokerage charges imposed by the importing country are the responsibility of the buyer.

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When will my order ship and what are my shipping charges?
Most all orders ship the next business day and your shipping charges are based upon weight and calculated by USPS.

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What if I order more than one item?
We will combine your items whenever possible. Shipping charges will be based on the combined weight of your items. If the calculated shipping charges are in excess of the combined weight, we will refund the difference.

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What is the return policy?
Please see our Terms & Conditions for complete details regarding our return policy.

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I ordered a custom made Fielder Keepsakes Tea Set from you, can I still order additional items from Fielder Keepsakes from you?
Yes! We still have your order history, and anything that is available from Fielder Keepsakes we can have custom made for you. Please just use the Contact Us button and we can assist you with your order.

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We purchased the English bone china from Berta Hedstrom from you, can we order more items, even if we do not see the pattern now?
Yes, but first we will have to check the availability with Berta Hedstrom. Please email use with the item and the pattern you wish to purchase.

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Last Updated: 11 Sep 2017 04:26:14 PDT home  |  about  |  terms  |  contact
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